1. Cancellation Policy

We understand that plans can change, and you may need to cancel your order. You can cancel your order under the following conditions:

• If the order has not yet been processed or dispatched, you can cancel it anytime before shipping.
• To cancel an order, please contact our support team at info@brillianttechies.com with your order number.
• For orders already shipped, you will need to follow our return policy as mentioned below.

2. Refund Policy

Our refund policy is as follows:

• If you are eligible for a refund, we will process the refund back to the original payment method used during purchase.
• Refunds will be processed within 7-10 business days after we have received the returned product or cancellation request.
• If the product received is damaged or defective, you are eligible for a full refund or a replacement.
• Please ensure the item is returned in its original packaging with all accessories to be eligible for a refund.

3. Non-Refundable Items

Some items may not be eligible for a refund. These include:

• Items that have been used or opened.
• Gift cards or downloadable products.
• Customized or personalized products.

4. How to Request a Refund

If you are eligible for a refund, please follow these steps:

• Contact our customer support team at info@brillianttechies.com with your order number and details of the issue.
• We will guide you through the return process, if applicable.
• Once the return is received and inspected, we will notify you of the approval or rejection of your refund.

5. Contact Us

If you have any questions regarding our cancellation and refund policies, feel free to reach out to us at:

Email: info@brillianttechies.com